At Kids Home Online, we want every piece of children’s furniture and decor to bring joy to your home. If something isn’t quite right, we’re here to help make it magical again!

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for return:

  • Item must be in original condition (unused, unassembled, with all tags attached)
  • Original packaging must be intact
  • Proof of purchase is required

⏳ Please note: Custom-made items and Kids’ Decorative Pillows (for hygiene reasons) cannot be returned unless defective.

Easy Return Process

  1. Submit Your Request: Email us at [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our customer care team will review your request within 1-2 business days
  3. Package Your Item: Once approved, repackage the item securely in its original packaging
  4. Ship It Back: We’ll provide return shipping instructions. Return shipping costs are the customer’s responsibility unless the item is defective
  5. Receive Your Refund: Once we receive and inspect the item, we’ll process your refund or exchange

Exchange Process

Want to exchange for a different color or style? Follow the same steps as above, and let us know in your email which item you’d prefer instead. We’ll help coordinate the exchange once we receive your original item.

Refund Information

Refunds will be issued to the original payment method within 5-7 business days after we receive your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are deducted from refunds for non-defective items
  • For PayPal payments, refunds may take an additional 2-3 days to appear in your account

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Kids Home Online Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product if exchanging)]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with packaging intact.

Thank you,
[Your Full Name]
[Your Contact Number]

Special Considerations

For large furniture items (bunk beds, dressers, etc.), we may arrange for special pickup rather than requiring you to ship them back. Our customer service team will guide you through this process if needed.

Have questions? Our friendly customer care team is always happy to help create solutions that keep the magic in your children’s spaces! Contact us at [email protected].

Last updated: [Insert Date]